{"id":27,"date":"2012-01-30T08:28:00","date_gmt":"2012-01-30T08:28:00","guid":{"rendered":"http:\/\/anjo.pt\/wp\/keyword-oracle\/2012\/01\/30\/new-my-oracle-support\/"},"modified":"2015-11-17T20:27:24","modified_gmt":"2015-11-17T19:27:24","slug":"new-my-oracle-support","status":"publish","type":"post","link":"https:\/\/anjo.pt\/keyword-oracle\/2012\/01\/30\/new-my-oracle-support\/","title":{"rendered":"New &#8216;My Oracle Support&#8217;"},"content":{"rendered":"<p>Since this weekend, the http:\/\/supporthtml.oracle.com is called just &#8220;Dashboard&#8221;. Previously (still seen on http:\/\/support.oracle.com) it was called &#8220;My Oracle Support | Dashboard&#8221;.<\/p>\n<p>Since years that Oracle tries to improve their paid support website, with little success. From the time of Metalink, the search speed is still a big handicap. The usability and mainly the user interface do not get any improvement from version to version.<\/p>\n<p>There is the &#8220;APEX&#8221; layout which I personally don&#8217;t like. Then the choice of colors, gradients and curved edges which are all out of fashion and with lack of contrast for today&#8217;s webpages standards.<\/p>\n<p>Let&#8217;s say what improved in the last 7 or 8 years in the support Oracle website:<\/p>\n<ul>\n<li>we can see service request messages history while adding more content<\/li>\n<li>we can see the list of files already uploaded to a service request and download them if necessary<\/li>\n<li>the search results are a more intelligent (if there is no misspell).<\/li>\n<\/ul>\n<p>\nHowever there is one thing that still I find incomprehensible: the <u>lack of speed of the search engine<\/u>.<\/p>\n<p>Will it be there one time that a &#8220;Google like&#8221; (well, maybe the expectation is too high) search engine will be deployed at My Oracle Support?<\/p>\n<p>Just to finish, a first points where the new &#8220;My Oracle Support&#8221; html version is behind the flash version:<\/p>\n<ul>\n<li>no highlight of service request on &#8220;customer working&#8221; status<\/li>\n<\/ul>\n<p>\nAnd a point where there is an improvement:<\/p>\n<ul>\n<li>you can now resize the tables on the dashboard to see more &#8220;Service Requests&#8221; or more &#8220;News&#8221;.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since this weekend, the http:\/\/supporthtml.oracle.com is called just &#8220;Dashboard&#8221;. Previously (still seen on http:\/\/support.oracle.com) it was called &#8220;My Oracle Support | Dashboard&#8221;. Since years that Oracle tries to improve their paid support website, with little success. From the time of Metalink, the search speed is still a big handicap. The usability and mainly the user [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,6],"tags":[],"class_list":{"0":"post-27","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-my-oracle-support","7":"category-oracle","8":"czr-hentry"},"_links":{"self":[{"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/posts\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":1,"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/posts\/27\/revisions"}],"predecessor-version":[{"id":171,"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/posts\/27\/revisions\/171"}],"wp:attachment":[{"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/media?parent=27"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/categories?post=27"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anjo.pt\/keyword-oracle\/wp-json\/wp\/v2\/tags?post=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}