Monthly Archives: December 2025

New My Oracle Support – updates and issues 1

This entry was posted in My Oracle Support Oracle on by

Oracle is taking seriously the confusion created with the abrupt migration to the new My Oracle Support (MOS) portal. Today there was a meeting between several VPs and other responsible and the Oracle ACE community. Thanks a lot!

We see many things are being improved and solved and the team is working hard to get the trust back from the community. We are here to help!

My top issues today (15.Dec.2025) with the new MOS are here:

Content related issues

  1. A list with “Last viewed Docs” + “Last searches” sections would very useful to find again documents. The list should include the last updated date in a column
  2. In “My Favorites” section, it is important to see the “last updated date” as a column. Old DocId may be removed. Folders/Categories were useful
  3. The “Favorites” were the base for the “Oracle Support HOT Topics” daily email, and this was where users can get information if any of our favorites was updated. This email seems not to exist anymore.
  4. Bugs are not part of the search – it is useful to know the bug exists, even if it is marked “not public”. This was the case in old MOS;
  5. Missing wget script to download patch – this was important, as usually we do not have browsers where we need the patch;
  6. SRs in “Pending Final Closure” do not appear any where (neither open, nor close). Should be in “need your attention” part. (Example SR 4-0001431240)
  7. There are still too many “Request Header Or Cookie Too Large” errors!
  8. Login timeout even when actively using the portal!
  9. Search results do not prioritize recent and most viewer content (example, search for “CPU October 2025” – it does not give KB795208 which is a top50 document)
  10. Internal links are not working (low priority)

UX related issues

  1. Choose sections to have in front page
    • My Favorites + My last viewed searches are important for me in first page
    • Archived Service Requests are not important to me in first page
  2. The Search box should be visible on every page, without need to return to the Home!
  3. Some text overflows the defined column and cannot be read (see KI35841)
  4. Instead of having two columns (left column with Title, DocID, Last Updated, Service | right with Doc text)
    • better would be two cells, top cell with content of the left column, followed by bottom cell with text
    • both cells would have 1296px width, which would give more place for tables (and the document title in top)

E-Mail related issues

  1. SR update emails do not have the “Title” of SR neither information the “Tenancy” the SR relates. As consultant I’ve about 50 CSI/Tenancies and this is important to prioritize my work
  2. SR Creation and Update emails do not have the information about the “Tenancy”.

I’m sending this information also by email to my contacts at MOS, hoping it helps prioritizing the issues.

New Oracle Support portal DocID to KB link translation 2

This entry was posted in My Oracle Support on by

Here is a table with the correspondence between the Document ID from the legacy My Oracle Support portal and correspondent KB document and link on the new portal.

Sometimes it is possible to find the new DocID by using these URLs:
https://support.oracle.com/support/?kmContentId=<oldDocID without ending .1>
or
https://support.oracle.com/epmos/faces/DocumentDisplay?id=<oldDocID>

For instance, DocID: 888.1 can be found with (note removed ending .1): https://support.oracle.com/support/?kmContentId=888

To download patches, you can use this URL: https://support.oracle.com/support/?patchId=<patchID>

These are the new links for the documents I use the most…

Update 10.12.2025: Oracle provided a similar link translation table with the Top50 Documents.

Old MOSNew MOSLink
Doc ID 153788.1KA953(KA953) ORA-600/ORA-7445/ORA-700 Error Look-up Tool (does not exist anymore)
Doc ID 153788.1KA600(KA600) ORA-600/ORA-7445/ORA-700 Error Look-up Tool (was KB600…)
Doc ID 888.1KB106822(KB106822) Primary Note for Database Quarterly Release Updates
Doc ID 2193391.1KB136647(KB136647) Latest Oracle GoldenGate For Oracle Database & Oracle Database Patch Recommendations
Doc ID 2118136.2KA958(KA958) Assistant: Download Reference for Oracle Database/GI Update, Revision, PSU, SPU(CPU), Bundle Patches, Patchsets and Base Releases
Doc ID 2774779.1KB38275(KB38275) (ODyS) Oracle Dynamic Scaling engine – Scale-up and Scale-down automation utility for OCI DB System (ExaDB-D/ExaDB-C@C/ExaDB-XS)
Doc ID 888828.1KB153930(KB153930) Exadata Database Machine and Exadata Storage Server Supported Versions
Doc ID 2550798.1KB858617Autonomous Health Framework (AHF) – Including Trace File Analyzer and Orachk/Exachk
Doc ID 822485.1PNEWS1689Overview of the Enterprise Manager Proactive Patch Program

Classic My Oracle Support is gone 1

This entry was posted in My Oracle Support Oracle 19c on by

This morning I wanted to look for a note and to my surprise the old Metalink, then My Oracle Support portal, did not exist anymore.

All is now merged in the new “My Oracle Support” site, previously known as “My Oracle Cloud Support”.

The link to bookmark is https://support.oracle.com/support/

New DocID, now is KB

Important to notice is, The  DocID number were changed. For instance, to find the following note:
    ”How to add an Additional Listener in RAC setup (Doc ID 2456650.1)”

You need to look for the title. The document has now a new ID, starting with KB (Knowledge Base):

The links from Google are still not updated and do not work.

The solution is to search for the title in the new Oracle Support site.

Or use the MOS DocId to KB link translation I’ve compiled.

Old SRs, new SRs

The SRs from the “classic” portal are now at the end of the list as “Archived Service Requests”.

There are three headings now:

  1. These service requests need your attention
  2. Oracle is working on these service requests for you
  3. Archived Service Requests (last 2 years from old portal)

To create new SRs for On-premises, you need to search for “Oracle Database”:

Feedback

Unfortunately there is not anymore the possibility to:

  • see last searches
  • see last views documents/notes
  • favorites
  • use old DocID in the search (would be enough to keep in the text of the new note!)
  • No wget script to download patches
  • Search engine does not prioritize most viewed notes

I’ll get used to the new portal, but as everytime, changes are not easy.

Status 10.12.2025: